FAQ's
FAQs
Answers to the questions we get asked most. Can't find what you're looking for? Reach out to our support team anytime.
Orders & Payment
Simply add your desired items to the cart, proceed to checkout, and fill in your shipping and payment details. You'll receive a confirmation email once your order is placed.
We accept credit/debit cards, bank transfers, and cash on delivery (COD) in select cities across Pakistan.
Orders can be changed or cancelled within 24 hours of placement. Please contact our support team as soon as possible with your order number.
Shipping
Orders within Pakistan are typically delivered within 3–5 business days. International orders may take 7–14 business days depending on the destination.
Yes, we ship worldwide. Shipping charges and delivery times are calculated at checkout based on your location.
Once your order ships, you'll receive a tracking number via email and SMS to follow your parcel's journey to your doorstep.
Returns & Exchanges
Unstitched and unused items can be returned within 7 days of delivery, provided tags and packaging are intact. Please see our Returns page for full details.
Yes, exchanges are available within 7 days of delivery, subject to stock availability. Contact our support team to initiate an exchange.
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
Sizing & Product
Please refer to our detailed Size Guide available on each product page to find your best fit before ordering.
We try to represent colors as accurately as possible, but slight variations may occur due to screen settings and photography lighting.
Select products offer optional stitching at checkout. Where available, you can choose your measurements or opt for unstitched fabric.
Support
You can reach us via email, WhatsApp, or our contact form, and our team will respond within 24 hours.