FAQ's

FAQs | Zainab Chotani — Luxury Pakistani Fashion

FAQs

Answers to the questions we get asked most. Can't find what you're looking for? Reach out to our support team anytime.

Orders & Payment
Simply add your desired items to the cart, proceed to checkout, and fill in your shipping and payment details. You'll receive a confirmation email once your order is placed.
We accept credit/debit cards, bank transfers, and cash on delivery (COD) in select cities across Pakistan.
Orders can be changed or cancelled within 24 hours of placement. Please contact our support team as soon as possible with your order number.
Shipping
Orders are processed within 1–2 business days and delivered within 3–5 working days after dispatch. During Eid and sale periods delivery can take a little longer.
Not at the moment. We currently deliver only within Pakistan, with free delivery on every order.
Once your order ships, you'll receive a tracking number via email and SMS to follow your parcel's journey to your doorstep.
Returns & Exchanges
Unstitched and unused items can be returned within 7 days of delivery, provided tags and packaging are intact. Please see our Returns page for full details.
Yes, exchanges are available within 7 days of delivery, subject to stock availability. Contact our support team to initiate an exchange.
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
Sizing & Product
Most of our suits are unstitched, so you can have them tailored to your exact measurements. If you have a question about fabric or fit, our support team is happy to help.
We try to represent colors as accurately as possible, but slight variations may occur due to screen settings and photography lighting.
Select products offer optional stitching at checkout. Where available, you can choose your measurements or opt for unstitched fabric.
Support
You can reach us via email, WhatsApp, or our contact form, and our team will respond within 24 hours.